If you think the value given to your home may be incorrect we have set up an appeals procedure. You may appeal if you believe that the error in value is more than £5,000. The property will then be re-valued. Your rent will be adjusted either up or down if an appeal is upheld.
The findings of this valuation will be binding on both the Council and the person making the appeal. However, it is worth noting that an appeal could lead to an increase in the value of your home rather than a decrease.
If you wish to register an appeal please contact our Business Support Team on 01206 282562.
Further information on how rents are set can be found on the Colchester Borough Council Website.
From April 2008 your total weekly rent charge will now be made up of basic rent and service charges. In the case of sheltered housing tenants this has existed since 2003. These services have always been included in your rent payment. This new way of charging makes it fairer as you can see what you pay for. More information can be found by downloading this information sheet.
These are your share of the costs of the scheme manager service and Helpline cover. To keep these services affordable for everyone the costs are shared between all the sheltered schemes. This means we are able to keep support charges the same for individuals and couples.
Sheltered housing tenants are encouraged to maintain their independence through the support of a scheme manager - someone who can provide help when needed. The amount charged for this service depends on exactly what sort of help is provided at the scheme and how often it is available.
Helpline is Colchester Borough Council’s emergency call service open 24 hours a day, 365 days a year. All our sheltered and linked properties are connected to Helpline. This means help is always at hand at the press of a button. You may pay an additional charge if you would like to have a pendant as well as the main alarm.
If you receive housing benefit then the support and Helpline charges described above are paid for by the Government’s Supporting People Grant. It is paid by Essex County Council and goes directly to your rent account.