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Safer Neighbourhood Group
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About the group
The Safer Neighbourhood Group is a group of tenants and leaseholders which helps us to evaluate and improve the way we deal with antisocial behaviour.
Ann is on the group. She says “I’ve been on it for about 3 years. I think the group is very important. It’s about being aware that little changes can make a big difference. We are trying to make things
better for people. I think people need to know about the work we are doing and the difference it makes. People always say communication is such an important issue, and I think that’s why it’s vital there is a group like this."
"I think it’s important because residents can often see issues that other people can’t. For example, it might be an area where lots of children are hanging around. But they might need a play area. It sometimes takes a resident to point this out.”
Ann says “If you don’t buy a ticket, you don’t win the prize. Don’t just say no-one ever does anything. Sometimes people just moan about things without doing anything. Do it. Come along. See what you can do.”
How it can make a difference
Sue Nice, Antisocial Behaviour Team Leader, says “It came through in discussions and surveys that people who reported problems to us felt they didn’t get enough contact from us when we were dealing with an issue. As a result, we decided to change the way we do things. When someone approaches us with a problem, an action plan is agreed which says what we can and can’t do. That plan now includes the level of contact we will have with that person.”
Helping us to improve
We also hold coffee mornings, where we meet with people who have reported antisocial behaviour issues to us. These give people the chance to share their experiences and give us feedback. It is all part of a drive to improve the experience for people. Ann from the Safer Neighbourhood Group says, “I think the coffee mornings are a great idea. I think they are an informal way of finding out what could have helped people. Sometimes people don’t want to come forward in a formal environment. It’s also a good way of getting closure.”
How Can I Join?
You need to be a Colchester Borough Homes resident. There are some additional entry criteria, but we can tell you more about those if you are interested in joining. For more details contact:
| Nevina Williams | Resident Involvement Officer | |
| Tel. | 01206 282851 | |
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How Often Does The Group Meet?
Four times a year.
