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Our Cleaning Service
Our Communal Cleaning Service
We provide a cleaning service for communal areas in two and three storey blocks of flats.
As a resident, you have a responsibility to keep communal areas clean and tidy. This is outlined in your tenancy or leasehold conditions. The communal cleaning service is provided in addition to this.
Our cleaning service is provided by contractors:
- Interclean EMS is responsible for cleaning communal areas of two and three storey blocks
- S&S Cleaning is responsible for cleaning communal windows
Do Not Leave Items In Communal Areas
Items which are left in communal areas can cause all sorts of problems. They can be fire hazard, and could prevent either you or your neighbours leaving in the event of an emergency.
You should not leave any item in a communal area.
How Often - And When - Does The Cleaning Happen?
Click here for a handy table and our cleaning schedules which will tell you all you need to know.
Rubbish Collections
Please do not leave bags of rubbish outside your front door, or in any other indoor or outdoor communal area unless it is rubbish collection day.
Your rubbish is collected by the council. You will need to contact Waste Services on 01206 282700 if your household waste is not collected, or if an overspill of rubbish is not cleared from your bin area. You can also contact them if you have any unwanted furniture or bulky items that need collecting, but do be aware there is a charge for taking them away.
Window Cleaning
We clean communal windows – not those of individual flats. This will take place every three months.
Bin Chutes
Bin chute cleaning is carried out in three storey blocks once a year.
How Do We Monitor The Cleaning Service?
Regular Checks
Our Neighbourhood Wardens carry out regular health and safety checks at blocks of flats. We also carry out weekly inspections to test the standard of cleaning at blocks of flats.
Quality Assurance Advisors
You can help monitor communal services provided to blocks of flats and sheltered schemes. Quality Assurance Advisors are residents who monitor a range of services we provide in flats and tell us how we are doing. A QAA will help us by telling us about graffiti, communal repairs which need doing, fly tipping and grounds maintenance issues.
If you are interested in becoming a QAA then call our Community Involvement Team on 01206 282514.
What Do I Do If I Have An Issue With The Cleaning?
If you have any concerns, or questions, about the communal cleaning service, you can call us on 01206 282514.
