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Housing options

Housing options photo

The Housing Options team provides free, expert housing advice to everyone in the borough, whether you own your home or rent it, either privately or from the Council or a housing association.  If you are looking for somewhere to live or are homeless now, we'll help you explore your choices in a clear way.

We aim to prevent homelessness, to raise awareness of housing rights and responsibilities and to improve the quality of all types of housing. Whatever the circumstance, we treat everyone with sensitivity and respect. 

How to get in touch

You can call, email or speak to the team at our Customer Services Centre based at the Colchester Library and Community Hub (see our Where to find us page for details and opening times). If Customer Services are unable to help you sort things out straight away they may book you an appointment to see a housing options advisor.

What we can do

Sometimes a longer, private interview is best and we'll suggest a further appointment. With your permission, we might talk to your landlord, mortgage lender or family. We'll tell you about other helpful organisations and how to contact them.

What to bring to your appointment

It will help us to advise you quickly if you bring along as much evidence as possible, for example a tenancy agreement, letter from your landlord or mortgage lender etc.  Proof of your income is useful too - we can help you make sure you are receiving any benefits you may be entitled to.

If you are a landlord, please bring in as much background information as you can.

If you have come from another country, please bring your passport or letter from the Home Office or any other information about living/working here in the UK..