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Surveys and consultations


We regularly undertake surveys about our services, on topics relating to our work and matters that interest our customers. If you would like to be a member of the postal or email survey panel please contact the Resident Engagement & Insight Team on 01206 282444 or email with your contact details.

Survey of Tenants and Residents (STAR)

From time to time we carry out a Survey of Tenants and Residents (STAR). STAR is a standard survey which is used across the country by housing organisations so we can compare our results with other landlords. The results of the survey are very important in helping us make business decisions and shape future services. We run the survey every 2 years and this year's survey was open from 9 April to 16 May 2018. To see the results, view our pdf icon STAR 2018 Summary [689kb].


We are keen to ensure that our HomeFinder scheme continues to be attractive to landlords so that we can continue to access private sector tenancies for those who need them. We have reviewed the scheme and are now proposing a new package of incentives. We are asking landlords for their views on these proposals via a short online survey, which is open until Wednesday 18 April 2018.

For information on current Colchester Borough Council consultations see the CBC consulations page.

Join in and make a difference

Your feedback is important to us and there are many ways you can help us improve our services. For details see our resident involvement page.