Search site

Surveys and consultations


We regularly undertake surveys about our services, on topics relating to our work and matters that interest our customers. If you would like to be a member of the postal or email survey panel please contact the Resident Engagement & Insight Team on 01206 282444 or email with your contact details.

Survey of Tenants and Residents (STAR)

From time to time we carry out a Survey of Tenants and Residents (STAR). STAR is a standard survey which is used across the country by housing organisations so we can compare our results with other landlords. The results of the survey are very important in helping us make business decisions and shape future services. To find out more and to see the results of the last survey visit our STAR page.


We consult customers when we make important changes to how we run services. "We're reviewing our housing repairs and maintenance services and as our residents and we'd like to know which of these services matter to you the most. Let us know your views by completing our short online surveyby 17 November"

For information on current Colchester Borough Council consultations see the CBC consulations page.

Join in and make a difference

Your feedback is important to us and there are many ways you can help us improve our services. For details see our resident involvement page.