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Quality Assurance Advisors
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| Quality Assurance Advisors are residents who monitor services at blocks of flats |
Find out more about becoming a QAA...
We understand that time and family commitments are a priority, however, now is your chance to make a personal and meaningful contribution to your community. You will spend time and energy in a way that allows you to make a difference exchanging ideas with people you might not otherwise meet.
What is a Quality Assurance Advisor?
They are tenant volunteers who monitor 3 and 2 storey blocks of flats.
You will need to be a Colchester Borough Council Tenant or Leaseholder and not be in breach of any tenancy or leaseholder conditions.
What will I have to do?
You will be asked to monitor the quality of maintenance and cleaning contracts within the blocks and surrounding grounds. This is easily done by completing a simple monitoring form for issues such as: repairs, cleaning standards, grounds maintenance, graffiti and fly tipping.
How much time do I need to give?
No more than 30 minutes once every 2 weeks.
We will provide
- Training
- A joining pack which gives further information and contact details
- An invitation to quarterly meetings, where you will meet service providers and Colchester Borough Homes staff
- Reimbursement of expenses such as phone calls, travel and postage
- Feedback on issues raised
- An opportunity for you to work alongside Colchester Borough Homes staff to improve services as well as having a say and making a difference.
Apply to become a QAA
Click here to apply to become a Quality Assurance Advisor.
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