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Complaints and compliments

Help us to get it right

We aim to provide the best possible service to you, our customer. To do this, we need your help. 

Please tell us:

  •  if you think we have done something particularly well (a compliment)
  •  if you are dissatisfied with our services or staff (a complaint)
  •  your suggestions for improving our services (a comment)


We log all compliments and pass the details to the relevant line manager or head of service. Your positive feedback is taken into consideration when reviewing services or appraising staff performance. We will send you an acknowledgement of your compliment within five working days.


We log all complaints and refer them to the most appropriate officer for investigation. We will send you an acknowledgement of your complaint within one working day. We aim to provide you with a detailed response to your complaint within ten working days. If we need more time to investigate your complaint, we will contact you to let you know. For more details see our pdf icon complaints policy [328kb].


We will pass your comments to the most appropriate member of staff for consideration. We will respond to all comments within ten working days.

Get in touch

You can pass on your compliment, complaint or comment in the following ways:

OnlineCustomer feedback form
EmailClick here
Phone01206 282514