Colchester Borough Homes is committed to tackling antisocial behaviour — you have the right to a decent quality of life in your local community. You can use the link below to download our latest ASB policy.
If you have any problems with neighbours, just follow this simple checklist:
If you are a victim of hate crime, for example racism, homophobia or disabilism, then you should report this to the Police. Please also remember to report it to Tenancy Enforcement Team on 01206 506973.
Our Policy on antisocial behaviour classifies neighbour nuisance/antisocial behaviour into one of four broad categories:
Category A - extreme antisocial behaviour
This category will include cases such as drug dealing, assault and violence. Racial harassment would also fall within this category. Your Tenancy Enforcement Officer will interview you immediately, preferably on the day the complaint is received and certainly within two working days.
Category B - Serious antisocial behaviour
This will include cases of threatening or abusive behaviour, frequent serious disturbances or vandalism and damage to property. Your Tenancy Enforcement Officer will interview you within two working days.
Category C - nuisance cases
This will include cases of excessive noise; family disputes affecting neighbours, control of pets, behaviour of visitors or children (unless this is extreme or serious and falls within categories A or B) and infrequent disturbances. Your Tenancy Enforcement Officer will interview you within five working days.
Category D - other breaches of tenancy
This category includes complaints about stair/bin cleaning, condition of gardens, parking, vehicles and litter. The Tenancy Enforcement Officer will forward your complaint to the Tenancy Management Officer for your area. It may not always be necessary to interview you, however you will receive a letter of acknowledgement within ten working days and advised of any action.
If you believe squatters are occupying a Council property then please contact us by:
The team Tenancy Enforcement Support Team (T.E.S.T) will:
You can find out more about the specific way in which a case of anti-social behaviour was dealt with by Colchester Borough Homes at the Together - Tackling Anti-Social Behaviour website hosted by the Home Office.
There is a broad definition of hate crimes. It includes crimes where a person's prejudice against an identifiable group of people is a factor in their choice of a victim. Crimes which fall into this category include:
Colchester Borough Homes takes allegations and incidents of hate crime very seriously. We will help any council tenant or leaseholder who is the victim of a hate crimes. If you are the victim of hate crime, contact the Tenancy Enforcement and Support Team. You should also contact the police. Below is some guidance on how we deal with allegations of racial harassment.
If you, your family or any visitor to your home, threaten, abuse or insult your neighbours in a racist way you risk prosecution. In serious cases you could lose your home.
For more advice, contact our Tenancy Enforcement and Support Team on 01206 506973.
If you would like to report an incident of anti-social behaviour online, please fill in the form below: