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Housing advice

LP Two people having a discussion

The Housing Options team provides free, expert housing advice to everyone in the borough. This is available whether you own your home/are a leaseholder, privately rent, rent from the Council (or a Housing Association) are looking for somewhere to live - or are homeless now. We'll help you explore your choices in a clear way.

We aim to prevent homelessness, to raise awareness of housing rights and responsibilities and to improve the quality of all types of housing in the community.

Whatever the circumstance, we treat everyone with sensitivity and respect.

How to get in touch

You can call, email or speak to a housing triage officer at Colchester Borough Council's Customer Services based at the Library and Community Hub, Trinity Square, Colchester. The offices are open 9.00am to 5.00pm, Monday to Friday. They might be able to help you sort things out straight away.

If they are unable to help you they will book you an appointment to see a housing options advisor.

Telephone: 01206 282569


What we can do

We'll help you explore your choices in a clear way. Sometimes a longer, private interview is best and we'll suggest a further appointment. With your permission, we might talk to your landlord, mortgage lender or family. We'll tell you about other helpful organisations and how to contact them.

How you can help

It will help us to advise you quickly if you bring along as much evidence as possible  -  for example a tenancy agreement letter from your landlord or mortgage lender and so on.

Proof of your income is useful too. Where you have an entitlement to any benefit, we'll make sure you are receiving as much as possible.

If you're a landlord, please bring in as much background information as you can.

If you've come from another country, please bring your passport or letter from the Home Office or any other information about living/working here in the UK.

Finding a way forward

It's not always easy to provide evidence, so whatever your situation, come along or contact us and talk things through. We'll be respectful and understanding and will give you accurate housing advice. You'll be able to consider what the realistic options are.